[…] Now Rep. Jeff Miller, the chairman, House Committee on Veterans’ Affairs, is questioning why if the VA learned there were problems in December, the agency is only taking action now. He said Shinseki’s actions are “faux outrage at its finest.”
The June [2012] email signed by an employee named David Newman, a Telehealth coordinator at the Cheyenne center, describes to the workers methods they can use to manipulate records in the patient appointment system to comply with a VA policy that requires patients be seen within 14 days of their desired date of appointment.
“Yes, it is gaming the system a bit,” the email reads. “But you have to know the rules of the game you are playing, and when we exceed the 14-day measure, the front office gets very upset.”
Shinseki said in a statement that after he learned of the email on Friday, he ordered the employee who wrote it placed on administrative leave. He said he also ordered the VA’s independent inspector general to conduct a thorough investigation into the matter.
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